Predicting workplace outcomes from the ability to eavesdrop on feelings

Emotion recognition, the most reliably validated component within the construct of emotional intelligence, is a complicated skill. Although emotion recognition skill is generally valued in the workplace, "eavesdropping," or relatively better recognition ability with emotions expressed through the less controllable "leaky" nonverbal channels, can have detrimental social and workplace consequences. In light of theory regarding positive emotion in organizations, as well as research on the consequences of perceiving negative information, the authors hypothesized and found an interaction between nonverbal channel and emotional valence in predicting workplace ratings from colleagues and supervisors. Ratings were higher for eavesdropping ability with positive emotion and lower for eavesdropping ability with negative emotion. The authors discuss implications for the complexity of interventions associated with emotional intelligence in workplace settings.     

Is there an in-group advantage in emotion recognition?

H. A. Elfenbein and N. Ambady (2002) examined the evidence for an in-group advantage in emotion recognition, whereby recognition is generally more accurate for perceivers from the same cultural group as emotional expressors. D. Matsumoto's (2002) comment centered on 3 asserted methodological requirements. This response addresses the lack of consensus conceming these "requirements" and demonstrates that none alter the presence of the in-group advantage. His analyses had a serious flaw and, once corrected, replicated the original findings. Furthermore, he described results from his empirical work not meeting a literal interpretation of his own requirements. Overall, where Matsumoto considers subtle cross-cultural differences in emotional expression a methodological artifact in judgment studies, the present authors find a core phenomenon worthy of attention.     

Cross-cultural patterns in emotion recognition: highlighting design and analytical techniques

This article highlights a range of design and analytical tools for studying the cross-cultural communication of emotion using forced-choice experimental designs. American, Indian, and Japanese participants judged facial expressions from all 3 cultures. A factorial experimental design is used, balanced n x n across cultures, to separate "absolute" cultural differences from "relational" effects characterizing the relationship between the emotion expressor and perceiver. Use of a response bias correction is illustrated for the tendency to endorse particular multiple-choice categories more often than others. Treating response bias also as an opportunity to gain insight into attributional style, the authors examined similarities and differences in response patterns across cultural groups. Finally, the authors examined patterns in the errors or confusions that participants make during emotion recognition and documented strong similarity across cultures.     

Dyadic interracial interactions: a meta-analysis

This meta-analysis examined over 40 years of research on interracial interactions by exploring 4 types of outcomes: explicit attitudes toward interaction partners, participants' self-reports of their own emotional state, nonverbal or observed behavior, and objective measures of performance. Data were collected from 108 samples (N = 12,463) comparing dyadic interracial and same-race interactions, predominantly featuring Black and White Americans. Effect sizes were small: Participants in same-race dyads tended to express marginally more positive attitudes about their partners (r = .07), reported feeling less negative affect (r = .10), showed more friendly nonverbal behavior (r = .09), and scored higher on performance measures (r = .07) than those in interracial dyads. Effect sizes also showed substantial heterogeneity, and further analyses indicated that intersectional, contextual, and relational factors moderated these outcomes. For example, when members of a dyad were the same sex, differences between interracial and same-race dyads in negative affect were reduced. Structured interactions led to more egalitarian performance outcomes than did free-form interactions, but the effects of interaction structure on nonverbal behavior depended on participant gender. Furthermore, benefits of intergroup contact were apparent: Differences in emotional state across dyadic racial composition disappeared in longer term interactions, and racial minorities, who often have greater experience with intergroup contact, experienced less negative affect in interracial interactions than did majority group members. Finally, there was a significant historical trend toward more egalitarian outcomes across dyadic racial composition for explicit attitudes and for nonverbal behavior; however, participants' emotional responses and performance have remained consistent.     

When two become one: Temporally dynamic integration of the face and voice

In everyday interactions with others, people have to deal with the sight of a face and sound of a voice at the same time. How the perceptual system brings this information together over hundreds of milliseconds to perceive others remains unclear. In 2 studies, we investigated how facial and vocal cues are integrated during real-time social categorization by recording participants' hand movements (via the streaming x, y coordinates of the computer mouse) en route to “male” and “female” responses on the screen. Participants were presented with male and female faces that were accompanied by a same-sex voice morphed to be either sex-typical (e.g., masculinized male voice) or sex-atypical (i.e., feminized male voice). Before settling into ultimate sex categorizations of the face, the simultaneous processing of a sex-atypical voice led the hand to be continuously attracted to the opposite sex-category response across construal. This is evidence that ongoing results from voice perception continuously influence face perception across processing. Thus, social categorization involves dynamic updates of gradual integration of the face and voice.     

Emotional expressions forecast approach-avoidance behavior

The contention that basic behavioral intentions are forecasted by emotional expressions has received surprisingly little empirical support. We introduce a behavioral task that gauges the speed with which movement of angry and fearful faces (toward or away from an expressor's gaze) are accurately detected. In two studies we found that perceivers were faster to correctly detect approaching anger faces (i.e., faces that moved in the direction of their own gaze). The opposite, however, was not true for fear expressions. These findings offer evidence that, at least for anger displays, the basic behavioral intent to approach is strongly transmitted and at very low-levels of processing, even priming congruent behavioral responses in observers. The null results for fear faces may indicate that these signal a “freezing” response or behavioral inhibition rather than flight per se. The results of this work are discussed in relation to contemporary theories of emotion.     

Saying It Like It Isn't: Mixed Messages From Men and Women in the Workplace1

Participants in a simulated work environment were exposed to 1 of 4 feedback conditions that varied in verbal and nonverbal positivity (positive content/positive tone, positive content/negative tone, negative content/positive tone, or negative content/negative tone). Either a male or a female supervisor provided this feedback. Results indicate that both productivity and general work satisfaction varied by feedback condition and gender. For example, female subordinates reported higher rates of satisfaction to positive content/negative tone messages and male subordinates reported higher rates of satisfaction to negative content/positive tone messages. Additionally, the productivity of male subordinates with male supervisors appeared to be distinctly influenced by positive tone relative to all other dyadic compositions. These results demonstrate the importance of examining both verbal and nonverbal components of feedback messages, along with the gender of the supervisor and subordinate.     

Gender moderates the relationship between emotion and perceived gaze

Recent evidence shows that gender modulates the morphology of facial expressions and might thus alter the meaning of those expressions. Consequently, we hypothesized that gender would moderate the relationship between facial expressions and the perception of direct gaze. In Study 1, participants viewed male and female faces exhibiting joy, anger, fear, and neutral expressions displayed with direct and averted gazes. Perceptions of direct gaze were most likely for male faces expressing anger or joy and for female faces expressing joy. Study 2 established that these results were due to facial morphology and not to gender stereotypes. Thus, the morphology of male and female faces amplifies or constrains emotional signals and accordingly alters gaze perception.