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Dimensions of Job Satisfaction Identified Among South African Black Middle-level Managers: A Qualitative Investigation
Authors:Sonja C Strydom  René van Eeden
Institution:1. Stellenbosch Universitysonjas@sun.ac.za;3. University of South Africa
Abstract:The aim of the present study was to identify the factors contributing to job satisfaction for black middle-level managers and to contextualise these factors in terms of Afrocentric values and South Africa's socio-political and historical background. The sample comprised eight participants (4 males and 4 females), primarily from the educational sector, selected by means of purposive sampling. Semi-structured telephonic interviews were conducted to collect data, and the Interpretative Phenomenological Analysis (IPA) was used for in-depth analysis of the participants' experiences. Social needs consistent with Ubuntu were identified as important. These included a need for effective communication, transparency, trust and tolerance in the face of cultural and work-related differences. The frustrations associated with cultural differences and language barriers were elaborated on. For the participants, professional development and recognition were related to affirmative action policies and practices as well as the socio-political background. These findings contribute to the limited research available for the particular population—an essential contribution, given the cultural diversity of the South African workforce.
Keywords:acculturation  Afrocentric values  black middle-level managers  interpretative phenomenological analysis  job satisfaction
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