How university members see the pastoral role of the academic

An enquiry into how students and staff at one English university perceived personal tutoring arrangements and the role of personal supervisors is reported. Following a discussion of the principles and problems of personal tutoring in higher education, the setting and the research method are briefly outlined. Survey results are presented, and the commentary focuses on convergences and divergences between the two groups' expectations, conceptions and evaluations. Reasons for student criticism of supervisors, especially in the field of personal counselling and pastoral care, are discussed and related to the existing organisational structure and dominant institutional values. It is nevertheless concluded that the pastoral role of the academic could be made viable, and a possible recasting is proposed.