共情的双刃剑效应：COVID-19心理热线咨询师的继发性创伤应激和替代性创伤后成长

关注新型冠状病毒肺炎流行期间的心理援助热线咨询师由共情带来的消极和积极影响及机制, 并探究从消极影响转变为积极成长的内在机制具有重要的理论和实践意义。本研究以国内疫情期间, 776名在教育部华中师范大学心理援助热线平台上工作的咨询师(平均年龄42.57岁, 平均咨询经验12.44年)为研究对象, 使用问卷法测量热线心理咨询师的共情、正念、寻求意义、继发性创伤应激(Secondary Traumatic Stress, STS)和替代性创伤后成长(Vicarious Posttraumatic Growth, VPTG)。采用潜变量结构方程模型进行分析, 结果发现：(1)咨询师的共情正向预测STS和VPTG; (2) 正念在共情和STS间起部分中介作用, 寻求意义在共情和VPTG间起部分中介作用; (3) 共情还可以分别通过STS、STS-寻求意义、正念-STS、正念-STS-寻求意义的中介路径对VPTG起正向预测作用。该结果提示要辩证看待共情带来的消极和积极影响, 关注从消极反应到积极成长的转变, 这不仅能够深化共情及其影响的理论, 还能为相关研究应用提供启示。

The double-edged-sword effect of empathy: The secondary traumatic stress and vicarious posttraumatic growth of psychological hotline counselors during the outbreak of COVID-19

The novel Coronavirus Disease 2019 (COVID-19) outbreak increases public mental stress and pandemic-related trauma. Timely and comprehensive online mental health services have been deployed across China. Hotline counselors can be exposed to the stress and trauma experienced by callers indirectly. They may experience secondary traumatic stress (STS) as a result of their empathetic engagement with traumatized clients, and they may also experience vicarious posttraumatic growth (VPTG). The present study examined negative and positive change in hotline counselors concurrently and explored the mechanisms of both positive and negative outcomes.