Tailoring computerised interventions to client needs

The results are reported of an experimental study in which 91 subjects rated the perceived helpfulness of three computerised interventions - a work values inventory (WAPS), a job-bank (JOB), and a decisions exercise (DECISIONS) - for hypothetical clients with identity, self-awareness, opportunity-awareness, decision-making and implementation problems. As predicted, WAPS was perceived as most helpful for clients with a self-awareness problem, JOB for clients with an opportunity-awareness problem, and DECISIONS for clients with a decision-making problem. Potential applications of the model implicit in the study to counsellor training, to the assessment of client problems and to careers education programmes are discussed.