Aggravated and mitigated opening utterances

Four types of aggravated opening utterances (insult, command, accusation, refusal without a reason) and four types of mitigated opening utterances (request, indication of shared responsibility, reaffirmation, and refusal with a reason) were investigated. Ordinary social actors rated each of the mitigated opening utterances higher than aggravated opening utterances on specific appropriateness, general appropriateness, and effectiveness. Hence, the type of opening employed to initiate an argumentative episode influences judgments of appropriateness and effectiveness.