A solution-oriented approach to conflict resolution in a work system |
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| Authors: | Susan B. Webb |
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| Affiliation: | a Department of Human Development Studies, Massey University, Palmerston North, New Zealand |
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| Abstract: | The growing involvement of counsellors in organisational development is addressed by describing the application of a solution-oriented family therapy approach to conflict resolution in a work system. An account of the intervention outlines the system's storying of the problem, the development of new meanings and the identification of solutions. Key concepts in this post-modern approach are linked with the practices employed. |
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