Understanding the influence of literacy on consumer memory: The role of pictorial elements |
| |
| Authors: | Madhubalan Viswanathan Carlos J Torelli Lan Xia Roland Gau |
| |
| Institution: | 1. University of Illinois at Urbana‐Champaign, 350 Wohlers Hall, 1206 South Sixth St., Champaign, IL 61801, USA;2. All four authors contributed equally to the research.;3. University of Minnesota, 321 Nineteenth Avenue South, Suite 3‐150, Minneapolis, MN 55455‐0438, USA;4. Fax: +1 612 624 8804.;5. Bentley College, 175 Forest Street, Waltham, MA 02452, USA;6. Fax: +1 781 788 6456.;7. Fax: +1 217 244 7969. |
| |
| Abstract: | This research examines the relationship between literacy and consumer memory. The effects of a variety of stimuli at exposure (i.e., brand names, brand signatures, and products in usage) on memory (i.e., recognition, stem-completion tasks) were examined for a range of literacy. In a series of experiments, we find that the use of pictorial representations of brands (i.e., brand signatures) results in superior brand memory for individuals with lower literacy levels when compared to those at higher literacy levels. This effect is shown to occur not due to pictorial elements per se, but due to pictorial elements with a 1-to-1 correspondence with reality, i.e., which match the form in which they were originally encoded in memory. Moreover, this effect does not persist with stimulus-rich pictures of brands in usage, pointing to boundary conditions with the use of pictorial information. |
| |
| Keywords: | Low‐literacy Functional literacy Memory |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
