Feedback seeking as a means of self-assessment and affect optimization

Previous research on feedback choice found considerable inter- and intraindividual differences. It is proposed here that these differences can in part be explained by personality factors (i.e., anxiety and competence) that influence the informational value of external feedback and the congruence between internally generated and externally provided feedback. Feedback seeking was analyzed in two studies in which subjects, working on long series of tasks, had the opportunity to request various forms of achievement feedback. Since complex tasks were used, feedback only marginally affected learning. Anxiety, competence, and expenses for obtaining feedback served as independent variables. Results showed that subjects intending to optimize their affective state (i.e., reduce anxiety) have a strong preference for external feedback, and use such feedback mainly to neutralize aversive internal feedback. In contrast, persons who tried to use feedback as a means to enhance or assess performance suffered from an increased affective load.