I Was Pleased a Moment Ago: How Pleasure Varies with Background and Foreground Reference Points |
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Authors: | James Heyman Barbara Mellers Sergei Tishcenko Alan Schwartz |
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Affiliation: | (1) University of California at Berkeley, Berkeley, California;(2) Bank of America Capital Management, New York, New York;(3) University of Illinois, Chicago Circle, Chicago, Illinois |
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Abstract: | The pleasure of an outcome is often evaluated relative to salient reference points. In the background, increasing sequences of positive outcomes are more enjoyable than decreasing sequences. In the foreground, outcomes that could have been worse are often more enjoyable than those that could have been better. How does pleasure vary when both background and foreground reference points are salient? Using a repeated gambling task in which participants make a choice, learn the outcome, watch their cumulative earnings change, and rate the pleasure of the outcome, we explore this question. Pleasure depends on background and foreground reference points, but the immediate events tend to dominate. The relatively narrow focus on the most recent reference points leads to myopic pleasure. We offer a modified version of decision affect theory to account for the results and explore the implications for consumer satisfaction. |
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Keywords: | pleasure consumer choice emotions reference points counterfactuals |
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