Group processes in computer-mediated communication |
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| Affiliation: | 1. Department of Physiology, Faculty of Medical and Health Sciences, The University of Auckland, Private Bag 92019, Auckland, New Zealand;2. Cardiology, Auckland District Health Board, Auckland City Hospital, Park Road, Grafton, Private Bag 92024, Auckland 1030, New Zealand;1. Department of Occupational Health Engineering, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran;2. Department of Industrial Engineering, Birjand University of Technology, Birjand, Iran;3. Department of Epidemiology and Biostatistics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran;7. McMaster University, Canada;8. Swansea University Medical School, United Kingdom;9. Almana Hospital Khobar, Saudi Arabia;10. MCODS Mangalore/ Manipal Academy of Higher Education, India;11. MIOT Hospital, India;12. Guy’s and St Thomas’ NHS Foundation Trust, United Kingdom;13. Dr Gray''s Hospital, United Kingdom;14. Rabin MC, Israel;15. Indiana University School of Medicine, United States;p. Tata Memorial Centre, India;q. Virginia Commonwealth University Schools of Dentistry and Medicine, United States;r. University of Michigan, United States;s. IRCCS-ISMETT/UPMC, Italy;t. Sir Ganga Ram Hospital, India;u. BHT Clinic, Turkey;v. NHS Lothian/University of Edinburgh, United Kingdom;w. Staten Island University Hospital/Zucker School of Medicine, United States;x. Queen Elizabeth University Hospital, United Kingdom;y. Changi General Hospital, Singapore;z. Cook County Health/Rush Medical College, United States;11. La Paz University Hospital, Spain;12. Fatimah Hospital, Malaysia;13. Manchester University NHS Foundation Trust, United Kingdom;14. Aga Khan University, Pakistan;15. Guy''s Hospital/King''s College London/Queen Mary University of London, United Kingdom;16. Padova University Hospital, Italy;17. Texas Tech University Health Sciences Center, United States;18. Government Medical College Srinagar, India;19. King’s College London, United Kingdom;110. Dr von Hauner Children''s Hospital/University of Munich, Germany;111. Nottingham University Hospitals, United Kingdom;112. All India Institute of Medical Sciences, New Delhi, India;113. Tata Memorial Hospital/Homi Bhabha National Institute, India;114. Cairo University, Egypt;115. University of The West Indies, Barbados;1p. Campus Bio-Medico University School of Medicine, Italy;1q. Hospital Simplemente Evita, Argentina;1r. UiT The Arctic University of Norway/ University Hospital of North Norway, Norway;1s. Texas A&M University, United States;1t. Turku University Hospital, Finland;1u. CRO Aviano National Cancer Institute IRCCS, Italy;1v. Harefield Hospital, United Kingdom;1w. All India Institute of Medical Sciences Rishikesh, India;1x. Austin Health, Australia;1y. Mater Hospital, Australia;1z. Kasturba Medical College and Hospital, India;21. Shuguang Hospital/Shanghai University of Traditional Chinese Medicine, China;1. Department of Plastic Surgery, Barts Health NHS Trust, London, United Kingdom;2. Barts and The London School of Medicine and Dentistry, Queen Mary University of London, London, United Kingdom;3. York Teaching Hospital NHS Foundation Trust, York, United Kingdom;4. The University of Sheffield Medical School, Sheffield, United Kingdom;5. Department of Surgery, Lister Hospital, East and North Hertfordshire NHS Trust, Stevenage, United Kingdom;6. University of Southampton School of Medicine, Southampton, United Kingdom |
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| Abstract: | Three experiments explored the effects of computer-mediated communication on communication efficiency, participation, interpersonal behavior, and group choice. Groups of three members were asked to reach consensus on career choice problems; they communicated face-to-face and in simultaneous computer-mediated discussions or through computer mail. When groups were linked by computer, group members made fewer remarks than they did face-to-face and took longer to make their group decisions. Social equalization was higher in computer-mediated groups in that group members participated more equally in discussions. Computer-mediated groups also exhibited more uninhibited behavior—using strong and inflammatory expressions in interpersonal interactions. Decisions of computer-mediated groups shifted further away from the members' initial individual choices than group decisions which followed face-to-face discussions. We discuss the implications of these findings for extension of theories about group interaction and for analyses of the effects of Computers in organizations. |
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