A diagrammatic approach to computer instruction for the naive user

There are inherent difficulties with text as an instructional format. This research presents the development of a diagrammatic representation that overcomes some of those difficulties. A simple “language” is presented that includes both procedural and model information. This approach is applied to the instruction of word processing/text-editing skills. An experimental methodology is presented and preliminary results are reported that suggest that the diagrammatic approach results in improvements in both the amount of word processing accomplished and the speed with which modifications are made.