Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI) |
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| Institution: | 1. Q2 Strategies, Chicago, IL, United States;2. Alfred University, 1 Saxon Dr., Franklin R. Olin Building, Alfred, NY 14802, United States;3. Central Washington University, 400 E University Way, Ellensburg, WA 98926, United States;4. University of Oklahoma, 3100 Monitor Ave, Suite 100, Norman, OK 73072, United States;1. Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy;2. Department of Psychological, Human and Hearth Sciences, University of Chieti-Pescara, Chieti, Italy;1. University of Bamberg, Centre for Learning and Development, Germany;2. University of Konstanz, Germany;3. Trier University, Germany;4. University of Bamberg, Germany;1. Child Neurology Unit, Hospital Universitario Quirón, 28223 Madrid, Spain;2. Department of Health and Biological Psychology, Faculty of Psychology, Universidad Autónoma de Madrid, 28049 Madrid, Spain;3. Human Brain Mapping Unit, Pluridisciplinary Institute, Universidad Complutense de Madrid, 28040 Madrid, Spain;4. Radiodiagnostics Service, Magnetic Resonance Unit, Hospital Nuestra Señora del Rosario, 28006 Madrid, Spain;5. Pediatric Primary Care. Centro de Salud Doctor Cirajas, 28017 Madrid, Spain;1. Open University of The Netherlands, Valkenburgerweg 177, 6419 AT, Heerlen, the Netherlands;2. KU Leuven, Dekenstraat 2, 2500, Leuven, Belgium;3. University of Bergen, Department of Psychosocial Science, Bergen, Norway;4. Utrecht University, Department if Psychology, The Netherlands;1. University of Southern California, Los Angeles CA, United States;2. Huron University College at Western University, London ON, Canada;3. University of Florida, Gainesville FL, United States;4. University of Victoria, Victoria BC, Canada;5. University of Illinois at Urbana-Champaign, Champaign IL, United States |
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| Abstract: | Emotion regulation preference varies from person to person. However, the emotion regulation literature has mostly dichotomized preference to cognitive change and response modulation. The current investigation focused on development and validation of a comprehensive measure of workplace emotion regulation and examined the relationship between all emotion regulation strategies using a well-known taxonomy (Gross, 1998) and customer service performance. Preliminary evidence supports the validity of the new measure. The four groups identified in this analysis showed significant differences on customer service performance, suggesting that individual differences in regulation preference may be important to consider. Theoretical and practical implications of findings are discussed. |
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| Keywords: | Emotion regulation preference Emotion management Emotion measurement |
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