A systems approach to decision making on student services |
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Authors: | Roger H. Crowther Stanley R. Strong |
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Affiliation: | a Student Services Centre, Bradford College,b University of Minnesota, USA |
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Abstract: | It is argued that student services in higher education need to be made more accountable. A systems approach to planning and evaluation is outlined, and problems of resource allocation and of performance measurement are discussed. Some research problems are also indicated. It is suggested that a system of the kind proposed will enable wider use to be made of limited resources. |
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