女性医务社会工作者情感劳动的质性研究

研究对10名女性医务社会工作者进行了深度访谈，运用扎根理论的方法分析访谈资料。研究发现：女性医务社会工作者在情感体验和整饰中呈现出医务情境下的情感传递和专业场域下的情感抑制之间的多元矛盾；存在着专业缝隙中的无权感、需求回应时的无助感和工作环境中的无力感表现出来的职业倦怠；情感能量来源于专业赋能和自我赋能，并能够对其进行正向转化，在工作中充分发挥女性特质中的优势和同伴支持进行情感调适。

Qualitative Study on the Emotional Labor of Female Medical Social Workers

This study analyzes the interview data from in-depth interviews with 10 female medical social workers employing grounded theory. It reveals that female medical social workers exhibit diverse contradictions between emotional expression in medical situations and emotional suppression in professional settings. They experience professional burnout manifested through a sense of powerlessness in professional gaps, helplessness when responding to needs, and powerlessness in the work environment. Emotional energy comes from professional empowerment and self-empowerment, with the ability to positively transform and effectively utilize the advantages of female traits and peer support for emotional adjustment in their work.