Gender and Job Role Congruence: A Field Study of Trust in Labor Mediators

The extent to which individuals are seen as fulfilling their social roles is related to the extent they are seen as successful in that role. Using social role theory, the congruence of job roles and gender roles was examined among labor mediators, a profession requiring both agentic and communal characteristics. A total of 362 employees and employers involved in a workplace dispute that went to governmental mediation were recruited in Quebec, Canada. Regression analyses assessed how impartiality and empathy contributed to parties’ trust in their mediators for male and female mediators. Comparisons of regression structures suggest that perceptions of gender incongruent job characteristics were better predictors of trust in the mediator than gender congruent characteristics. Theoretical and applied implications are discussed.