Job stress and job performance controversy: an empirical assessment |
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| Authors: | Jamal M |
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| Affiliation: | 1. Laboratory of Applied Microbiology, Department of Environmental Science and Engineering, Indian Institute of Technology (ISM), Dhanbad, India;2. Department of Environmental Science and Engineering, Indian Institute of Technology (ISM), Dhanbad, India;1. Blood Transfusion Research Center, High Institute for Research and Education in Transfusion Medicine, Next to Milad Tower, Tehran, Iran;2. Department of Nutrition, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran;3. Research Center for Biochemistry and Nutrition in Metabolic Diseases, Kashan University of Medical Sciences, Kashan, Iran;4. Radiobiology Laboratory, Medical Physics Department, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran;5. Department of Medical Laboratory Sciences, Student Research Committee, School of Allied Medical Sciences, Mazandaran University of Medical Sciences, Sari, Iran;6. Department of Community Medicine, Faculty of Medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran;7. Department of Anatomy, School of Medicine, Shiraz University of Medical Sciences, Shiraz, Iran;8. Neurogenic Inflammation Research Center, Mashhad University of Medical Sciences, Mashhad, Iran;9. Biotechnology Research Center, Pharmaceutical Technology Institute, Mashhad University of Medical Sciences, Mashhad, Iran;10. School of Pharmacy, Mashhad University of Medical Sciences, Mashhad, Iran;11. Molecular Medicine Group, Department of Modern Sciences and Technologies, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran;1. Institute of Tourism and Sustainable Economic Development (Tides), Spain;2. Department of Business Administration and Tourism, University of Las Palmas de Gran Canaria (Canary Islands), Spain;3. Department of Marketing, Events & Tourism, University of Greenwich, Maritime Greenwich Campus, Old Royal Naval College, London, United Kingdom;4. Department of Public Law, University of Las Palmas de Gran Canaria (Canary Islands), Spain |
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| Abstract: | This study examined the relationship between job stress and employees' performance and withdrawal behavior among nurses (N = 440) in two hospitals in a metropolitan Canadian city on the east coast. Job stressors assessed included role ambiguity, role overload, role conflict, and resource inadequacy. Employees' performance was operationalized in terms of job performance, motivation, and patient care skill. Withdrawal behaviors assessed were absenteeism, tardiness, and anticipated turnover. Multiple regressions, curvilinear correlation coefficients, and canonical correlations were computed to test the nature of the relationship between stressors and the criterion variables of the study. In general, data were more supportive of the negative linear relationship between stress and performance than for positive linear or curvilinear relationship. However, the stressor role ambiguity did exhibit a monotonic nonlinear relationship with a number of criterion variables. Employees' professional and organizational commitment were proposed to moderate the stress-performance relationship. However, the data only partially supported the role of the moderators. |
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