putting action back into action planning: experiences of career clients

This study used the critical incident technique to investigate what helped and hindered unemployed and career‐changing people in implementing the action plans they developed while participating in career or employment counseling. Information from interviews with 23 women and 16 men generated 9 categories of helping incidents and 9 categories of hindering incidents. These categories increase understanding of the nature of action planning and reveal implications for preparing clients to engage in action planning activities.