Families' Perceptions of the One-way Screen in the First Meeting

A survey was conducted of family members' perceptions of the initial family interview using a one-way screen with live consultation. There was a high response rate (95%, n = 43 families) and the majority of respondents (80%) perceived the overall experience as useful. Those who read the clinic's information leaflet in advance and felt able to share concerns about the process with the interviewer tended to forget about the screen more quickly. Those who read the leaflet were more likely to find the overall meeting useful. The survey generated a number of suggestions to make this first meeting more 'user friendly'.