The Utility of Utility Analysis

Recent research on utility analysis that focuses on estimating the dollar value of performance gains was critically reviewed and a case was made that other metrics for expressing utility may be desirable. The need to validate the accu- racy of utility predictions was emphasized, and factors that could adversely affect their accuracy were described in a framework of criteria types and job types. A set of research propositions was offered and implications for future work on utility were discussed. In addition to its traditional role as an aid to decision making, utility analysis as a means to understanding the perform- ance construct was emphasized.