The Changing Value of Skill Utilisation: Interactions with Job Demands on Job Satisfaction and Absenteeism

Opportunities to learn and apply new skills are generally considered a favourable job characteristic, but can there be too much of a good thing? In this paper, we draw on vitamin and resource perspectives to investigate a more nuanced perspective on where, when and why skill utilisation delivers value as a resource. Specifically, we examine whether skill utilisation exhibits non-linear relationships with job satisfaction and absenteeism in the presence of two different job demands: task workload, which captures the quantitative demands of work, and surface acting, which captures the qualitative demands of work. Using data from 278 hospital employees, we found that surface acting moderated the non-linear relationship between skill utilisation and absenteeism. Specifically, the relationship between skill utilisation and absenteeism became increasingly positive when surface acting was high, but not when surface acting was low. Interestingly, the linear relationship between skill utilisation and job satisfaction was less positive when surface acting was high. Task workload did not interact with skill utilisation to predict employee outcomes. Our findings highlight complexities in the relationship between job resources and demands and show that the value of skill utilisation changes under demanding conditions.