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Using Quality of Life to Assess Performance in the Disability Services Sector |
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| Authors: | Ralph Kober Ian R C Eggleton |
| Institution: | (1) Department of Accounting and Finance, The University of Auckland Business School, Private Bag 92019, Auckland, New Zealand;(2) Department of Accounting, Waikato Management School, The University of Waikato, Private Bag 3105, Hamilton, New Zealand;(3) Edge Employment Solutions Inc., Perth, Western Australia, Australia |
| Abstract: | Measurement of performance is extremely important for not-for-profit agencies in terms of measuring the efficiency and effectiveness of agencies in achieving their goals. Performance indicators assist managers of agencies in strategic decision making and in fulfilling their accountability obligations for the best use of limited resources. This paper argues that not-for-profit agencies that serve people with intellectual disabilities can use quality of life as one measure of agency and/or program performance. This is demonstrated with reference to research conducted on the effect of different methods of employment on the quality of life for people with intellectual disabilities. Effectiveness of agencies and/or programs can be assessed based on comparisons of quality of life outcomes under different methods of employment or by reference to absolute percentage of scale maximum scores and whether homeostasis is defeated. |
| Keywords: | competitive employment intellectual disability open employment performance indicators performance measurement quality of life sheltered employment supported employment |
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