The impact of interpersonal affective relationships and awareness on expertise seeking: A multilevel network investigation

Transactive memory theory suggests that general awareness of expertise location in a group is sufficient to predict expertise seeking. Yet expertise seeking is, at least in part, a social phenomenon between two individuals embedded in a network of social relationships. Taking a multilevel, network perspective, we examined the interplay of affective relationships and awareness on expertise seeking in groups. Hypotheses were tested using network data collected from 693 employees in 53 sales groups. HLM analysis results indicated that awareness of expertise distribution positively influenced the decision to seek expertise at all levels of analysis examined. In addition, both positive and negative affective relationships influenced expertise seeking, although their pattern of influence differed across different levels of analysis. More specifically, having either a positive or a negative affective relationship with another group member affected the decision to seek expertise from that person. Although having many positive relationships had a positive effect on expertise seeking, having many negative affective relationships had no effect. Moreover, having both an awareness and a positive affective relationship with another group member amplified their positive effect on expertise seeking. Last, individuals who had more negative affective ties were less likely to leverage the positive impact of each awareness relationship on expertise seeking.