Workload Variability and Social Support: Effects on Stress and Performance |
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Authors: | Erica L Hauck Lori Anderson Snyder and Luz-Eugenia Cox-Fuenzalida |
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Institution: | (1) Department of Psychology, University of Oklahoma, 455 W. Lindsey Street, Dale Hall Tower room 705, Norman, OK 73019, USA |
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Abstract: | The current study investigated the effect of workload variability on performance and stress, as well as the role of social
support as a potential intervention. Based on previous research it was predicted that a shift in workload from either high
to low or low to high would lower performance and increase stress, while the provision of social support would result in higher
performance and lower stress. Results revealed significant decrements in performance following workload shifts, though no
increase in stress was perceived. Performance in both workload conditions significantly, but inconsistently, increased following
the provision of social support and stress significantly decreased following the shift from high to low workload. Implications
and future research steps are discussed further. |
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Keywords: | Social support Workload variability Workload shift Stress Performance |
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