Cognitive modeling of consultation processes: A means for improving consultees' problem definition skills

This study investigated whether consultees' understanding and use of problem definition skills could be enhanced by increasing their awareness of these processes during consultation interactions. Subjects assigned to a consultation with cognitive modeling group viewed videotaped consultation interactions in which consultants' verbalizations during the problem definition stage of consultation frequently included overt references to the problem-solving processes being used by these consultants. Subjects in a consultation without cognitive modeling group viewed similar interactions except that the consultants' statements did not include overt references to problem-solving processes. A control group viewed irrelevant interactions between consultants and consultees. Data analyses indicated that the subjects exposed to consultations that included cognitive modeling components wrote better problem definitions and were better able to describe the process for defining children's problems than subjects in either the consultation without cognitive modeling or control groups. The subjects in the consultation without cognitive modeling group generally did better than those in the control group.