Relative frequency of consultee lack of knowledge,skills, confidence,and objectivity in school settings

Caplan (1963, 1970) specifies consultee lack of knowledge, skills, confidence, and objectivity as the “four common reasons for the work difficulties that underlie the need for consultation” (p. 127). Although Caplan hypothesizes that the majority of consultation cases result from consultee lack of objectivity, there has been no empirical examination of the relative frequency with which consulting school psychologists encounter each type of consultee difficulty. To assess this, ten school psychology consultants rated the primary consultee problem for each consulation case they had. Contrary to Caplan's assumption, data analyses indicated that significantly more consultation cases resulted from colsultee lack of knowledge, skills, and confidence than from consultee lack of objectivity, which accounted for only 7% of the cases. These findings call into question the practical utility of psychodynamically oriented Caplanian techniques for consulting school psychologists. Because the preponderance of consultation cases develop from consultee lack of knowledge, skills, and confidence, school psychologists would be best advised to focus primarily upon the development and utilization of problem solving, behavior analysis, and sophisticated communication skills as their principal consultative strategies.