Testing the differential effects of changes in psychological contract breach and fulfillment |
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| Authors: | Neil Conway David Guest Linda Trenberth |
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| Institution: | aDepartment of Organizational Psychology, Birkbeck, University of London, Malet Street, London WC1E 7HX, UK;bDepartment of Management, King's College, London, Franklin-Wilkins Building, 150 Stamford Street, London SE1 9NH, UK;cDepartment of Management, Birkbeck, University of London, Malet Street, London WC1E 7HX, UK |
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| Abstract: | Rousseau (1989 and elsewhere) argued that a defining feature of psychological contract breach was that once a promise had been broken it could not easily be repaired and therefore that the effects of psychological contract breach outweighed those of psychological contract fulfillment. Using two independent longitudinal surveys, this paper investigated whether changes in breach and fulfillment differentially affected work-related attitudes and affective well-being outcomes. Results generally supported differential effects, where increases in reported breach had greater effects on outcomes than increases in fulfillment, for the outcomes of affective wellbeing, job satisfaction, and organizational commitment. The present study underlined the importance of breach as a determinant of negative affect and attitudes. However, fulfillment had a lesser impact, in that it maintained (i.e., had no effect) or had only a modest positive effect on wellbeing and attitudes. |
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| Keywords: | Psychological contract breach Fulfillment Well-being Longitudinal Differential effects |
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