A postpartum telephone program of reassurance,information, and early intervention in a family practice

This paper presents a program developed in a family practice office to provide reassurance, guidance, and early detection and intervention for mothers and their new infants in the first month of the infant's life. Telephone calls from an office nurse at 2 weeks of age followed by a written questionnaire demonstrated a dichotomy between the mothers' expressions of their physical and emotional problems. Feeding was the most prominently expressed concern, but we also found that complaints or worries about feeding were also an acceptable way to initiate intervention for more serious problems.