Reactions to Appraisal Discrepancies: Performance Ratings and Attributions

The traditional top-down approach to performance appraisal has been criticized as not keeping pace with the move toward more participative organizations of the last decade. This has led many organizations to adopt newer performance appraisal systems that use multiple feedback sources (e.g., 360-degree feedback systems). However, research indicates that multiple feedback sources often disagree on performance ratings and attributions. The current paper reports the results of one laboratory and one field study that show the importance of performance and attributional rating discrepancies on the appraisal process.