EXPLAINING ROLE CONFLICT AND ROLE AMBIGUITY VIA INDIVIDUAL AND INTERPERSONAL VARIABLES IN DIFFERENT JOB CATEGORIES

The relationships between experienced role conflict and ambiguity and four individual and interpersonal variables were examined within a multivariate framework. The regressions of role conflict and ambiguity on these variables were significant and were generally supported across three job categories in one organizational setting. Differences were noted across the job categories in terms of the regression equation predicting role perceptions. Hence, it appears that the underlying equations regarding the influence of individual and interpersonal variables on role perceptions do vary in different job categories. Task characteristics are offered as plausible reasons for these variations and suggested as variables for inclusion in a model of role conflict and ambiguity.