Characteristics of Successful Direct Support Professionals: An examination of personality and cognitive ability requirements

Service jobs in the health care industry continue to face difficulties in recruiting, selecting, and retaining quality employees. We conducted two studies to examine potential cognitive and personality predictors of job performance, satisfaction, and turnover among direct support professionals (i.e., individuals providing long‐term residential care and support to persons with disabilities). Data from a concurrent validation study was used to create a unit‐weighted combination of agreeableness, conscientiousness, optimism, and numerical ability. This composite predictor was significantly correlated with job performance and job satisfaction. The composite was further supported in a follow‐up predictive validation study of turnover.