Empathy: Its effect on how counsellors are perceived

The importance of sex of counsellor, ethnicity, empathy and client-counsellor sex-pairings on clients' perceptions of the counsellor was investigated. 96 students were asked to rate black or white, male or female, and empathic or non-empathic counsellors, on attractiveness, expertness and trustworthiness. Contrary to previous research, sex of the counsellor, and sex of student-counsellor pairings, had no significant effect on counsellor ratings. Ethnicity of counsellor - which has been largely ignored in research until recently - was found to be a highly signifcant factor in students' ratings of the counsellor: black counsellors were rated significantly higher than white counsellors on attractiveness, expertness and trustworthiness. The importance of empathy as a requisite for the counselling process was supported: counsellors were rated higher on all three variables if they used an empathic approach. There were no interaction effects between the variables.