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Interactive effects of work group and organizational identification on job satisfaction and extra-role behavior
Authors:Rolf van Dick  Daan van Knippenberg  Rudolf Kerschreiter  Guido Hertel  Jan Wieseke
Institution:aInstitute of Psychology, Johann Wolfgang Goethe University, Frankfurt, Kettenhofweg 128, 60054 Frankfurt, Germany;bAston University, Aston Triangle, B4 7ET Birmingham, UK;cErasmus University Rotterdam, PO Box 1738 3000 DR Rotterdam, The Netherlands;dLudwig-Maximilians University Munich, Leopoldstr. 13, 80802 München, Germany;eUniversity of Würzburg, Röntgenring 10, 97070 Würzburg, Germany;fUniversity of Mannheim, L5, 1, 68131 Mannheim, Germany
Abstract:Past research has focused on the differential relationships of organizational and work group identification with attitudes and behavior. However, no systematic effort has been undertaken yet to explore interactive effects between these foci of identification. We predicted that in cases of positive overlap of identifications (i.e. high work group and organizational identification) identifications are more strongly associated with employee job satisfaction and extra-role behavior than when only one of the identifications is high—that is, the one identification augments the influence of the other. These hypotheses were tested and supported with data from two samples of bank employees (N = 358) and travel agency employees (N = 308).
Keywords:Social identity  Organizational identification  Team identification  Multilevel  Organizational citizenship behavior (OCB)  Job satisfaction
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