Beyond Assertiveness Training: A Problem-Solving Approach

Being assertive is not always sufficient. Assertiveness training models show shortcomings in those situations where assertiveness results in stalemates or conflicts, or both. Deadlocks may occur when antagonists demonstrate appropriate assertive behavior. Conflict management using problem-solving skills allows individuals to learn appropriate methods of dealing with conflictual or competitive situations. Two models that could be incorporated into the assertiveness training model are suggested for conflict management. An example illustrates the integration of assertiveness training and problem solving.