心理咨询热线在突发性公共卫生事件中的应用分析

2003年SARS在中国一些地区的流行给社会公众在心理上带来了一定程度的影响，在SARS流行期间期间及时开通了面向公众的心理咨询热线，成为了广大公众寻求心理支持的有效途径，为缓解社会压力、促进社会正常秩序恢复起到了积极作用。该文结合中国科学院心理研究所“非典心理咨询热线”的统计数据，进一步探讨了心理咨询热线在应对突发性公共卫生事件中的作用和工作特点。

Application Assessment of Psychological Counseling through Hotline under the Emergent Events of Public Health

The epidemic of severe acute respiratory syndrome(SARS)in 2003 brought influence on the mental health of Chinese people. Some hotlines of psychological counseling opened in the SARS period, which became a effective support channel to people and help to release the social pressure and promoted the recover of social system. The present paper discussed the effect and characters of hotline coping with the emergent event of public health, basing on the data from SARS Hotline by Institute of Psychology, Chinese Academy of Sciences.