| Abstract: | Recent research has demonstrated that parties to a dispute attend to, and make evaluations of, the procedures that are used to resolve disputes. A central focus of this research has been on procedural and distributive fairness. Two studies were conducted in an attempt to identify criteria used by parties to organizational disputes to choose and evaluate dispute resolution procedures. Sixteen criteria were identified, including fairness. In a third study, these criteria were also found to be relevant to police officers involved in crisis intervention. Discussion focuses on the implication of these findings for theories of dispute resolution, for general issues in the psychology of fairness, and for practical concerns. |
