GROUP COMMUNICATION AND PROBLEM-SOLVING EFFECTIVENESS: AN INVESTIGATION OF GROUP PHASES

The present study sought to determine whether “successful” problem-solving groups can be distinguished from “unsuccessful” problem-solving groups on the basis of the phases that characterize their problem-solving discussion. The results, while based on a limited sample of nine groups, provide strong evidence to indicate that no single uniform sequence of phases is necessarily associated with either “successful” or “un-successful” group problem-solving. Rather, the study found that both “successful” and “unsuccessful” groups take their own unique “paths” to solving their problems, perhaps depending on the conditions and circumstances present at critical points in the problem-solving process. Interestingly, however, while the study discovered that there are several different sequences of phases associated with both “successful” and “unsuccessful” group problem-solving, a comparison of those different sequences revealed one general difference. Specifically, it was discovered that “successful” groups tend to begin their discussion by attempting to analyze the problem before attempting to search for a viable solution to it, while “unsuccessful” groups tend to begin the discussion by immediately attempting to search for a viable solution to the problem before attempting to analyze the problem.