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Information search and the effects of failure: A test of complexity theory
Authors:Siegfried StreufertCarl H Castore
Affiliation:Purdue University USA
Abstract:The effects of increasing failure and the structural complexity of decision-making teams on four aspects of information search and utilization were examined. Twenty-four structurally homogeneous dyads and 12 unselected control dyads served as Ss in a complex experimental simulation running for six 30-min periods. Information load was held constant at 7 inputs per period. The proportion of failure inputs was sequentially increased from 1:7 in period 1 through 6:7 in period 6. Dyads in the control condition were not exposed to failure. It was found that structurally simple Ss engaged in more delegated information search than complex Ss. Self-initiated information search initially increased, then remained fairly constant at higher proportions of failure. Contrary to expectations, no differences were found between simple and complex Ss in self-initiated search. Complex dyads exceeded simple dyads on two measures of information utilization. The number of search moves used in integrative decisions produced an inverted U-shaped curve with optimal levels at moderate proportions of failure. Efficiency of information utilization showed a general decrease as failure increased. The data produced limited support for complexity theory and did support, where applicable, the information search theories of Lanzetta and Feather.
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