Leadership styles and Deming's behavior factors

Although total quality management scholars, including W. Edwards Deming, consider leadership to be important, there has been little work which considers linkages between specific leadership styles and TQM behaviors/policies. This paper examines the relationship between a full range of leadership styles (Bass & Avolio, 1994) including laissez-faire, management-by-exceptionpassive, management-by-exception-active, transactional and transformational leadership, and five specific TQM behavior factors derived from Deming's (1986) Fourteen Points, i.e., change agency, teamwork, trust-building, short-term goal eradication and continuous improvement.The authors gratefully acknowledge the helpful suggestions of Boas Shamir, Don Spangler, Bruce Avolio, Francis Yammarino, and Susan Kang to earlier versions of this paper.