Interactional justice and the fair process effect: The role of outcome uncertainty

This paper reconciles the inconsistent findings on the interactive effect of interactional justice and social comparison information on outcome evaluation. We distinguish two different effects of interactional justice and examine outcome uncertainty as a qualifying factor. Three hundred and fifty-seven undergraduates participated in a scenario experiment. It is found that, due to the functional quality effect, interactional justice significantly influences outcome evaluation, regardless of the social comparison information that is available, in situations of low outcome uncertainty. However, due to the fair process effect, interactional justice, as with procedural justice, interacts with social comparison information to influence outcome evaluation in situations of high outcome uncertainty. Implications for comparison referents and social comparison motives in social justice research are discussed.