Dropping-in: the unexamined encounter

The paper seeks to initiate some discussion and debate on the widespread practice within Further Education and Higher Education counselling services of offering brief initial meetings to students during a 'walk in' hour. As counselling services with limited resources struggle to meet the challenge of increasing numbers and increasing severity of disturbance among the student population, this paper puts forward the view that nevertheless, cutting down on a full assessment session may not be the best response. While the author is aware of the considerable thought and ingenuity applied to this area by HE and FE colleagues, and the wide variety of practice which is emerging, the purpose of this paper is to focus specifically on the practice of the 'drop-in'. This term refers to an initial meeting which runs from anything between 5 minutes and half an hour, does not require a prior appointment and is differentiated in this paper from other responses such as emergency slots, duty hours or full initial assessment interviews. A further paper, in collaboration with colleagues from a number of different institutions, will aim to research the impact of a range of pre-assessment interventions on clients, counsellors, the counselling service and the institution. In the light of the generally brief counselling offered within the HE and FE setting, the generally late adolescent client group and the growing concern about student mental health, some clinical and service issues are explored. The paper then discusses the impact of the drop-in at the level of the institution, arguing that it has a powerful symbolic function, albeit in fantasy, of offering staff a quick solution to difficult-to-manage anxiety and distress. Going further, the suggestion is made that the arrival of the drop-in can be seen as part of a much wider unconscious attack on thinking that is taking place within educational institutions generally, where a place for the kind of thought and reflection offered by psychological therapies is being relentlessly squeezed out. A much fuller debate on the largely unexamined practice of the drop-in is called for.