Emotional stressors among volunteers operating a diaconal suicide-prevention crisis line in Norway: a qualitative study |
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| Authors: | Ingvild E. Vattøe Valerie DeMarinis Sigrid H. K. Haug Lars Lien Lars J. Danbolt |
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| Affiliation: | 1. Centre for Psychology of Religion, Innlandet Hospital Trust, Hamar, Norway;2. Department of Education, Religion and Society, MF Norwegian School of Theology, Oslo, Norway ingvild.vatto@gmail.com;4. Department of Public Health and Clinical Medicine, Ume? University, Ume?, Sweden;5. Department of Theology, Psychology of Religion and Cultural Psychology, Uppsala University, Uppsala, Sweden;6. Department of Public Health, Inland Norway University of Applied Sciences, Elverum, Norway;7. Norwegian National Advisory Unit on Concurrent Substance Abuse and Mental Health Disorders, Innlandet Hospital Trust, Hamar, Norway;8. Department of Education, Religion and Society, MF Norwegian School of Theology, Oslo, Norway |
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| Abstract: | ABSTRACT Despite the worldwide proliferation of suicide-prevention crisis-line networks, there is limited in-depth knowledge of how the volunteer call responders experience and manage emotional stressors. The study’s purpose was to explore emotional stressors related to operating a diaconal suicide-prevention crisis line, and how these are managed in daily operations. In this qualitative study, 27 volunteers were interviewed in four focus groups. The material was analysed using systematic text condensation. The participants experienced emotional stressors related to being unable to actively intervene, encountering traumatised callers and feeling uncertain about representing the Church. They used a combination of personal coping strategies and organisational support factors. Implications for training and practice are further discussed. |
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| Keywords: | Hotlines suicide prevention qualitative research vicarious traumatisation burnout growth |
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