New approaches to the design of computerized interviewing and testing systems

Most computer interviewing and testing systems have adopted paper-and-pencil approaches to information gathering with little modification. However, computer technology offers two fundamental advantages over paper-and-pencil technology for psychological information gathering: (1) A computer can record ancillary data such as latencies and pressure on response keys during an interviewing session, and (2) A computer can react adaptively to special events as these arise during a session. Ways to capitalize on these advantages are outlined. A pilot study of interviewee behavior during a computer problem-screening interview is described, and the implications of the results for future research in the area are discussed. Passive and active computer testing systems occupy positions on a continuum between paper-based psychological testing and the flexible, but less well controlled, technology represented by the human. With its unique capabilities, computer technology has a special role to play in the future of psychological measurement.