| Abstract: | This research describes a new approach to the measurement and enhancement of organizational productivity entitled the Productivity Measurement and Enhancement System (ProMES). Various conceptual issues regarding productivity are briefly reviewed and the system is described. Research is reported in which productivity measures using this approach were developed and evaluated in five organizational units. The measures from the system were then used to give group-level feedback, followed by group goal setting and group incentives. Results indicated that unit personnel were cooperative in developing and using the system and that the system had good psychometric characteristics. Feedback increased productivity 50%, and feedback with the addition of goal setting and incentives increased productivity 75% and 76%, respectively. The approach to measuring productivity has several unique features. For example, it combines all the functions of a unit into a single index of productivity that reflects |
