| 组织信任修复的有效性：兼顾违背类型与修复策略的影响 |
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| 引用本文： | 姚琦,马华维,乐国安,杨柳.组织信任修复的有效性：兼顾违背类型与修复策略的影响[J].应用心理学,2012,18(2):99-108. |
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| 作者姓名： | 姚琦 马华维 乐国安 杨柳 |
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| 作者单位： | 南开大学社会心理学系;天津师范大学心理学系 |
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| 基金项目： | 教育部人文社科规划项目(09YJAXLX022);教育部人文社科青年基金项目(10YJCXLX051);国家社科基金青年项目(11CSH043);国家重点基础研究发展计划(973计划)(2010CB731404) |
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| 摘 要： | 已有关于信任修复的研究主要集中在正直和／或能力违背方面，关注特定信任修复策略的修复效果。本研究以修复机制划分修复策略，考察不信任的约束策略及信任的展示策略对于正直违背和善心违背的修复效果差异。以408名企业员工为被试，通过情景模拟法操作违背类型和修复策略，结果显示：组织信任的正直违背比善心违背破坏性更大，更难修复；约束策略对善心违背的修复效果显著高于对正直违背的修复效果；对正直违背来说，展示策略相对更有效。
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| 关 键 词： | 组织信任 信任修复 善心 正直 机制 |
The Repairing of Organizational Trust:Considering the Impacts of Transgression Types and Repairing Tactics |
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| YAO Qi
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MA Hua-wei
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YUE Guo-an
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YANG Liu.The Repairing of Organizational Trust:Considering the Impacts of Transgression Types and Repairing Tactics[J].Chinese JOurnal of Applied Psychology,2012,18(2):99-108. |
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| Authors: | YAO Qi MA Hua-wei YUE Guo-an YANG Liu |
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| Institution: | 1 (1.Department of Social Psychology,Nankai University,Tianjin 300071,China; 2.Department of Psychology,Tianjin Normal University Tianjin 300387,China) |
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| Abstract: | Previous research on trust repair focused on the integriw-based trust or/and competence-based trust, and investigated the specific repairing tactics. The present study investigated the repairing effects of distrust-regulation tactics and trust-demonstration tactics, categorized on the basis of different repairing mechanisms, on integrity-based trust and benevolence-based trust. Using a sample of 408 employees and manipulating the trans- gression types and repairing tactics by the scenario-sim-ulation method, the results showed： （ 1 ） the violation of benevolence~based trust was more difficult to repair than that of integrity-based trust; （2）the distrust-regulation tactics were more effective for repairing benevolence-based trust than for repairing integrity-based trust; （3）as for integrity-based trust, the trust-demonstration tactics were more effective. |
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| Keywords: | organizational trust trust repair benevolence integrity mechanism |
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