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When saying no leads to compliance: The door-in-the-face technique for changing attitudes and behaviors towards smoking at work
Affiliation:1. Université Grenoble-Alpes, LSE, EA 602, 38000 Grenoble, France;2. Université de Lorraine, PErSEUs, EA 7312, 57000 Metz, France;1. Division of Gastrointestinal and Minimally Invasive Surgery, Department of Surgery, Carolinas Medical Center, Charlotte, NC;2. Division of Hepatopancreatobiliary Surgery, Department of Surgery, Carolinas Medical Center, Charlotte, NC;1. Mater Research Institute – University of Queensland, Translational Research Institute, Woolloongabba, QLD 4102, Australia;2. Queensland Brain Institute, University of Queensland, Brisbane, QLD 4072, Australia;3. Institute of Reconstructive Neurobiology, Life and Brain Center, University of Bonn, Bonn, Germany
Abstract:IntroductionThe aim of this action research was to encourage workers to comply with an anti-smoking charter and get them to effectively reduce their tobacco use. Two change procedures were compared: a classic one based on an information campaign and an original one based on the door-in-the-face technique.MethodForty-three smoking workers participated in this study. They were assigned to one of the two groups: information campaign group or door-in-the-face group. Two types of measures were administered. The first assessed self-reported attitudes towards smoking, such as perceived dependence (Fagerström Test); the second assessed effective behavior, such as number of cigarettes smoked and physiological nicotine addiction.ConclusionTaken together, the results show that the door-in-the-face technique was more effective than the information campaign. These results are discussed in light of the social acceptability of the initial refusal.
Keywords:Behavioral and physiological measures  Compliance without pressure  Door-in-the-face  Nicotine addiction  Smoking cessation  Dépendance à la nicotine  Mesures comportementales et physiologiques  Porte-au-nez  Soumission sans pression  Tabacologie
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