Cracks in a postdisaster service delivery network

Poor linkage cracks are defined and identified empirically in a postdisaster service delivery network. These cracks exist when essential services are provided only by isolated or peripheral clusters of organizations. Network analysis is used to identify the isolated and peripheral clusters of organizations. Measures of experience in responding to disasters and service capacity are used to identify the organizations whose services are essential in the network. Cracks prevent the network from responding effectively in the aftermath of a disaster. Suggestions are made for using network analysis to identify cracks and to improve planning and coordination in all kinds of service networks. Collection of the data for this work was supported by the National Science Foundation (NSF), Societal Response to Earthquake Hazards Mitigation Program, Grant No. CEE-8314421. The analysis and writing were accomplised with support from the National Science Foundation, Grant No. BCS-8920472. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the authors and do not necessarily reflect the views of the National Science Foundation. An early version of this paper was presented at the annual meetings of the Midwest Sociological Society, Des Moines, Iowa, April 1991. This paper was distinctly improved through our response to extensive and perceptive suggestions given by the editor and reviewers of theAmerican Journal of Community Psychology. We thank them for the help.