Discrepancy in internalized values of workers in extreme situations: Consequences for soldiers and risk for the organization |
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| Institution: | 1. GREGOR, IAE de Paris, Paris-1-Panthéon Sorbonne, centre of research of Saint-Cyr Coëtquidan School, université Paris Sorbonne, Saint-Cyr Coëtquidan, France;2. Laboratoire de psychologie sociale (EA4471), institut de psychologie, université de Paris, Paris, France;1. University of Portsmouth, United Kingdom;2. Brunel University, United Kingdom;1. University of Guelph, 50 Stone Road East, Guelph, ON, Canada N1G 2W1;2. Carlsbad Environmental Monitoring and Research Center, 1400 University Drive, Carlsbad, NM 88220, USA;3. The Norm Group, 5 Maplewood Drive, Guelph, ON, Canada N1G 1L9;1. Instituto de Computação, Universidade Federal Fluminense (UFF), CEP 24210-240 Niterói, RJ, Brazil;2. Instituto de Informática, Universidade Federal do Rio Grande do Sul (UFRGS), CP 15064, CEP 91501-970 Porto Alegre, RS, Brazil;1. University of Twente, The Netherlands;2. East Carolina University, USA;1. Université Rennes 2, LP3C, Place Recteur Henri Le Moal, CS 24307, 35043 Rennes Cedex, France;2. Établissement Français du Sang Bretagne, Rue Pierre-Jean Gineste, 35016 Rennes cedex, France;1. Department of Educational Sciences, Bardaskan Branch, Islamic Azad University, Bardaskan, Iran;2. Department of Educational Sciences, Taybad Branch, Islamic Azad University, Taybad, Iran |
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| Abstract: | IntroductionIn the present paper, we address the double-edged role of values among Army personnel and how they can be used in information warfare. We suggest that value discrepancy may impact the agent's trust and consequently, affect behaviour and ultimately destabilize the organization.ObjectivesBased on cognitive dissonance theory and the meaning maintenance model, we hypothesized that exposing trained soldiers to information which confronts their core values and involves both their peers and their institution could promote an overwhelming reaction that could finally alter their trust in the organization.MethodTo examine the proposed model, interviews were conducted with 38 active-duty soldiers that permits to stress the importance of values for their personal life. To complete the interviews, a staged observation was led with the second set of participants (n = 21). Its goal was to evaluate the soldiers’ reaction to a message aiming at their values.ResultsQualitative and quantitative analysis of the Interviews confirmed both the importance of the said values and stressed the ambivalence toward their institution. The results of the staged observation suggested that a low credibility source of information aiming at their central values could lead to a direct emotional reaction, that could potentially lead to a decrease in institutional trust, and therefore ultimately in the organisation performance.ConclusionThe discussion focuses on the consequences of this mechanism, the fundamental necessity for the organization of taking this process into account. Finally, we suggest ways to cope with this risk which can alter strategy deployment and goal achievement. |
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| Keywords: | Extreme situation Military personnel Values Cognitive dissonance Trust Inconsistency National security Information warfare Situation extrême Personnel militaire Valeurs Dissonance cognitive Confiance Inconsistance Sécurité nationale Guerre informationnelle |
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