Impact of situational legitimacy and assertiveness-related anxiety/discomfort on motivation and ability to generate effective criticism responses

This study compares the motivation and the quality of criticism responses of 697 undergraduates who were divided into three levels of situation legitimacy (high, moderate, and low) and two levels (top versus bottom 40 percent) of anxiety related to previous generalized assertiveness behaviours. The impact of gender was also studied. The results showed the legitimacy of the situation for a critical response (preassessed with peer hold-out groups) significantly affected participants' motivation to criticize as well as the quality of their critical responses, notwithstanding the poor quality of all criticism responses. Anxiety related to previous global assertiveness was related to high motivation but not to quality of criticism responses. There were no gender effects. Results are interpreted within an avoidance learning paradigm wherein the connotative meaning of criticism is incongruent with harmonious long-term relationships so that it is suppressed until virtually forced by the specifics of highly legitimate situations.