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CORRELATES OF COUNSELING EFFECTIVENESS IN EMPLOYMENT INTERVIEWERS
Authors:Kenneth R. Thomas  Jean O. Britton
Abstract:The purpose of this study was to identify correlates of effective counseling behavior in employment interviewers as measured by the Kelz Counselor Performance Rating Scale. Four demographic variables were studied: age, length of employment as an employment interviewer for a state employment agency, sex, and level of education. Seventeen employment interviewers employed by the Pennsylvania Bureau of Employment Security served as subjects. Significant negative correlations were found between effective counseling behavior as measured by the Kelz Scale and both age and length of employment as an interviewer for a state agency. No relationship was found between the criterion variable and the sex or level of education of the interviewers. Some possible implications of these findings are discussed and tentative hypotheses presented.
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